Wholesale Customer Service Technical with French | Atención al cliente con Francés - Sant Feliu de Llobregat
Do you love having fun and enjoying every second? This is how we believe work should be!
The Customer Service department is waiting for you!
What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!
We create experiences, smile! You found us!
You will be part of our dynamic and dedicated customer service team, servicing our wholesale customers worldwide. You will follow up the whole order to cash process of important French accounts in consignment.
What will the role entail?:
-Order entry & follow up
-Order book management/orders to cash conversion
-Responding to French wholesale customers’ queries by telephone or email
-Responding to sales agents queries by telephone or email
-Handling wholesale customers’ complaints and returns
-Liaise with Sales, Logistics, and Finance (AR)
Who will you report to? Customer Service Assistant Manager
Minimum experience in the industry: Minimum 1 year of experience in a similar position, ideally in the Fashion Industry
Education level required: University degree in Business or similar.
Required languages: Native French speaker. Basic skills in English and Spanish
Technical skills required: Advanced MS Excel skills & Experience with SAP is a plus
What are our expectations for you?
-You must have the Pepe Jeans spirit! Not everyone can be part of our team!
-Adaptable / Flexible
-Affinity with Fashion / Retail
-Pro-active and flexible team-player
-Problem solver who takes ownership
-Work well under stress
-Good communication and social skills, service-minded and organized
What we offer in exchange
-Discount on the brands of the Group
-Internal and external training courses
-Discount on medical insurance
-Yoga classes at lunchtime!
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