24x7 Customer Service Analyst with German, English and Spanish - Barcelona

2 Wochen Veröffe ...
Private Company


SuccessFactors: Job Requisition: First Line Analyst DE
Are you interested in learning more about IT in a customer satisfaction focused environment?
Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer?
We're looking for a new team member to join our friendly team at Computacenter Barcelona!

Your future tasks will be...
You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems.
You’ll enjoy an environment where people support and respect each other, while doing the following tasks:
-Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
-Resolving IT issues of our partners which can occur during the course of office work
-Documentation and logging of calls on the ticketing tool
-Delegation of problems which cannot be resolved to the competent teams
-Maintaining and improving customer satisfaction level
-Communication with your direct team members and different departments

What do we offer you?
36 hrs contract a week with 24x7 shifts - From Monday to Sunday
Entry salary aligned with market standards: 18.309 euros gross/year
Bonus for OOHs - (based and depending on attendance)
Performance bonus - (based on individual results towards performance indicators and quality scoring)
Ticket restaurant and Private health insurance that includes basic dental care
Fully paid training
Career development and leadership programs opportunities
Use and improve your language knowledge by being part of an international team and by attending Free language classes (Spanish, French and English)
An environment where people support and respect each other with a good team spirit
Weekly Fruity days
Nice office view
Informal Dress Code
Parking for bicycles
Good Kitchen Facilities with free hot drinks


SuccessFactors: Job Requisition: First Line Analyst DE
You are the ideal candidate if....
You are fluent in German, English & Spanish. Having any additional European language knowledge is an advantage
You are interested in learning about IT
Your are available to work Intensive and night shifts
You are able to self-manage and work with minimal supervision
You have logical thinking and enjoy helping other people to solving issues
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team
You respect the time schedule and are punctual

Offer Details

Berufsfeld: Technik

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