Player Support Italy - Palma
At Playspace, we are looking for a passionate & proactive person to provide service to all of our players, but primarily the Italian market. You will be part of a multidisciplinary team in the area of communication and player support.
What you will do:
* Personalized attention to our players. Collection and maintenance of exhaustive data.
* Make use of our online tools to automate and optimize CRM and support processes. Manage web tools specially designed for player support service (experience with Zendesk a big plus).
* Maintain a positive environment amongst our gaming community.
* Identify and solve player problems. Inform and report to each team any recurrent incidences. Escalate problems and send them to the appropriate teams when necessary.
* Stay informed about promotions, news, and developments within mobile games and our principal markets.
* Prioritize and resolve support tickets in a timely manner (within 24 hours Monday-Friday)
What do we expect from you?
* Independent and responsible work ethic.
* Enjoy delivering top-tier support and service to a huge variety of players.
* Continuously strive for the highest scores in Customer Satisfaction Surveys.
* Crisis management: actively updating customers with progress reports and incident resolution.
* Previous demonstrable experience in online customer service.
* Bilingual in Italian and Spanish.
* Excellent written communication.
* Be an enthusiastic and dynamic member of a growing team.
* Ability to break down complex subjects into a common language.
* Be ready to solve urgent problems in a proactive manner.
* Listen to the players’ problems and respond with empathy.
It would be a plus
* Knowledge of English, spoken and written.
* Experience with Zendesk.
* Competitive Salary.
* Flexible office hours.
* Flexible 23.5 days of vacation.
* Gym membership.
* Training courses and internal seminars.
* Relocation support.
* Rooftop terrace.
* Chill-out lounge with games.
* Happy Hours and social activities.
Detalles de la oferta
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